Be a Cocoa Rewards Member
Welcome Chocolatiers! Spend $800 spent in a calendar year to advance to being a Connoisseur.
How It Works?
- 1 Cocoa Rewards point for every $1 spent.
- 100 points = $1 rebate for next purchase
- Chocolatiers get a $10 voucher
- Connoisseurs get a $10 voucher + 2x bonus points
- Register your account
- +5 Points
- +50 points
How does it work for Cocoa Rewards program?
For every $1 spend (base on nett amount and excluding shipping cost), the member will earn 1 Cocoa Rewards point. Accumulate 100 points and the member can redeem for $1 rebate in the next purchase.
Am I able to earn more points by accumulating spend amounts across different transactions?
Points cannot be earned by accumulating different amounts of transactions.
Can I merge the points earned from 2 different members for redemption?
No merging of points is allowed.
How long does it take for points to be credited into my membership account?
Points are credited as soon as the order status is updated as ‘complete’.
If I fail to login as a member to earn points, can I request for past transactions to be credited with points later?
Points will not be issued for previous purchases.
Can I earn points for anything that is purchased from the stores and website?
Cocoa Rewards program is a membership program solely for online purchases, and applicable on all products.
Can I convert Cocoa Rewards points as cash?
No encashment is allowed.
In a return, refund or exchange, will the points that I used for the purchase be credited back to my membership account?
No points will be returned in the event of a return, refund or exchange.
Will there be any changes to the points earned in the event of a return, refund or exchange?
There will not be any changes to the points earned.
Will non-member be able to earn points, take part in referral program and play the games setup in the website?
The earning and use of points, together with participation in referral program and entitlement to prizes after playing the online games are solely meant for members.
How do I apply as a member and is it transferable?
What is the validity of the points?
The points are valid for 365 days from the point of issuance.
What can I do after logging into my membership account?
I can check the number of points in my account as well as the status of my orders; request for a return and conduct product reviews; update my particulars and unsubscribe/subscribe for newsletter.
What do I get from the membership as soon as I sign up?
There will be 50 points credited to your member’s account as welcome gift. In addition, you will receive $5 voucher in the form of voucher code that’s sent to you in an email, which will be applicable with minimum spend of $30 nett and valid for a month (30 days) from date of issuance.
How do I get the $10 birthday voucher when I become a member?
You will receive an email with voucher code on the first day of the birthday month. Voucher code will be valid till the last day of the month and applicable with no minimum spend.
How do I become a Connoisseur member and what are the additional benefits?
To become a Connoisseur member, $800 spend has to be accumulated over 1 year of membership. For the entire birthday month, Connoisseur earns 2x points (cap at 300 points per transaction) for any online transaction.
What will happen if I am a Connoisseur member but do not spend $800 in the next year of membership to continue as a Connoisseur?
You will revert back as a Chocolatier member.
Can I complete a transaction using rebates from redemption of points and credit card payment?
Yes, a transaction can be completed with points redemption and credit card payment.
Can I redeem part of my points in a transaction?
Yes, partial points redemption is possible.
Can I redeem my points, use store credit, e-Gift Vouchers and enjoy discount at the same time?
Yes, you can utilise them at the same time for an online transaction.
Is there a ceiling for the number of points that can be earned in a transaction.
There’s no cap on the number of points that can be earned in a transaction.