Frequently Asked Questions
When will my order be delivered?
Orders will be delivered in 3-5 working days, from Mondays to Fridays, 10am - 6pm. We do not deliver on weekends or public holidays. If you wish to request for a specific delivery date, kindly reach out to us via WhatsApp or email us at online@thecocoatrees.com.
Can I receive my order if I made a purchase today?
We do not offer same day deliveries or collection; orders will be delivered 3-5 working days from order placement. Alternatively, you may visit our outlets to make a purchase.
What payment modes are available?
We accept Visa, Master, and AMEX.
Can I check the expiry of the products?
All our products will be at least 3 months to expiry unless indicated otherwise. If you need confirmation of the expiry date of a certain item, please reach out to us via WhatsApp and we will confirm with you the dates.
We are currently unable to reserve items in-store so we recommend swinging by ASAP to make your purchase!
What is the retail stores' refund and exchange policy?
Store Exchange
1. For store purchases, you are more than welcome to make an exchange within 7 days at any of our stores (no matter which outlet you purchased from).
2. Only products in its original packaging still intact will be valid for exchanges.
3. For us to facilitate an exchange, you must have a valid receipt.
4. You may exchange to another item:
- Exchange to lower value item - No refunds or reimbursements will be made.
- Exchange to higher value item - A top-up is required.
5. Exchanges to a Retail Gift Card is not allowed.
Refunds
1. All sales/exchanges are final.
2. We do not provide refunds for store purchases.
