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TERMS & CONDITIONS

Please read the terms and conditions below carefully as it contain important notices. You are agreeable to these terms when you surf this website. Otherwise, please do not access this site or any web page thereof.

  1. No Warranty for the Website and/or the Materials

    The Cocoa Trees does not warrant for the accuracy or completeness of this website and images within this site, nor for the liability of errors or omissions in materials to this website. Also, The Cocoa Trees does not warrant that this website and its materials are free of any computer virus or other malicious, destructive or corrupting code/program.

  2. Intellectual Property

    The Cocoa Trees owns the copyright to this website. No parts of this website may be reproduced, distributed, adapted, modified, republished, displayed, hyperlinked, transmitted or framed in any manner or in any way, or be stored in an information retrieval system without the prior written permission from The Cocoa Trees.

    The Cocoa Trees is a registered trademark of Focus Network Agencies (S) Pte Ltd, which cannot be used in any form, whether it is for advertising or publicity purposes, without the written permission of The Cocoa Trees and/or Focus Network Agencies (S) Pte Ltd. It is also prohibited to use The Cocoa Trees' trademark as a hyperlink to other websites.

  3. Submission of feedback and product reviews

    Any submission of feedback, request or product review through The Cocoa Trees' website meant it does not contain any confidential or proprietary information, and it can be used or disclosed for any purpose and in any media worldwide. All feedback and product reviews remain the property of The Cocoa Trees without any obligation to you, and you are not entitled to any reimbursement of any kind or form under any circumstance, unless said otherwise. Nothing offensive or illegal should be disseminated to The Cocoa Trees.

  4. Exclusion of Liability

    The Cocoa Trees shall not be liable for any damage, loss or expense arising from the inability to access or use this website or its materials/information due to system, server or connection failure or even delay in transmission or computer virus. Similarly, The Cocoa Trees is not liable for damage or loss arising from access to any other websites linked to this website. Any hyperlink to any other websites is not an endorsement of such website and such website should only be accessed at the site user’s own risk.

  5. Governing Law

    By accessing this website, you fully agree that the Singapore law shall govern such access as well as the above terms, and you fully agree to submit to the exclusive jurisdiction of the Singapore courts.

  6. Online Purchases

    Please take note of the following terms and conditions, with any online transaction made at The Cocoa Trees’ e-Store.
    • Prices of products in e-Store are exclusively applicable for online purchases only.
    • Images of products featured in e-Store are for illustration purposes only.
    • All prices seen in the e-Store are in Singapore currency, inclusive of government tax.
    • Products purchased online will be awarded cocoa points based on total value of a transaction (round down to the nearest dollar) for any Member's purchase. Cocoa points are not awarded for delivery charges.
    • Products purchased in e-Store will be charged at the price as at the moment of sale, regardless of the delivery date.
    • Complete and accurate information must be provided to process any online transaction. The Cocoa Trees is not liable for inability to fulfil online transactions due to insufficient or inaccurate information provided.
    • No payment term is allowed for all online transactions. Payment is processed via payment gateway(s) designated by The Cocoa Trees.
    • Once online transaction is completed successfully, you would receive an auto-generated order confirmation email that summarizes the purchase.
    • Please check your spam folder if you do not receive any order confirmation email from The Cocoa Trees. Alternatively, you may login to your membership account (if you’ve registered as The Cocoa Trees' Member), or conduct a check HERE if you are not a Member.
    • The Cocoa Trees does not accept and carry out overseas delivery for all online transactions.
    • If there is any issue with the product(s) you've purchased online, you will be contacted as soon as possible. 

    • Purchase Amount in a Transaction* Products Delivery Fee** Gift Hampers Create Your Hamper Delivery Fee**
      Below $35 $4.50 $7
      $35 - $79.99 $3.50 $5
      $80 & Above FREE FREE
                        
    • *Purchase amount in a transaction is based on regular prices of products.
    • **When products & hampers are purchased in the same transaction, the higher delivery rate for the same address will take precedence. 
    • Fulfilment of any online transaction will be carried out from 2 working days onwards, from Monday to Friday (except Public Holidays) based on the time slots (9am - 2pm; 2pm - 6pm; 6pm - 10pm). You will be contacted via text message on details of the delivery, and waiting time for each delivery is no more than 5 minutes. If you instruct delivery to leave purchase of our heat-sensitive products at venues that do not have air-condition, please note that the quality of these products may be affected and The Cocoa Trees will not be liable.
    • Delivery to Alps Avenue, Changi Cargo Complex/Ferry Terminal, Airport Link, Jurong Island, Lim Chu Kang, MID Bases, Sentosa, Senoko, Sembawang Park, Tanah Merah Ferry Terminal, Tuas View Extension will not be accepted.
    • In the event of failed delivery, customer will be contacted for self-collection from our HQ Office during stipulated time and given a deadline. Should the deadline lapse, customer will not be able to pick his/her online purchase.
    • Duration to fulfil any online transaction may be longer during festive and peak periods, or when bulk orders are placed. There may be a different delivery schedule for festive and peak periods.
    • No alteration or cancellation of online transaction is allowed. If an online transaction is cancelled with valid reasons, member's cocoa points earned and redeemed will be withdrawn and returned respectively, but member's evoucher that has been redeemed will not be replaced.
    • No alteration to delivery is allowed.
    • The Cocoa Trees is not liable for delay in delivery due to majeure events.
    • The Cocoa Trees reserves the right to replace any item in hamper or hamper packaging with another depending on stock and packaging availability without prior notice.
    • For enquiries on customized hampers or bulk orders for gift hampers, please email to hampers@thecocoatrees.com
    • For enquiries on personalised gifts or bulk orders for them, please email to online@thecocoatrees.com 
    • All terms and conditions are subjected to change without prior notice and The Cocoa Trees reserves the right to make final decisions on all matters of dispute.
  7. Terms & Conditions for Refunds

    There is no product exchange allowed. Refund is only applicable with valid evidence provided. For enquiry on refund, please email us with relevant information and order confirmation number within 7 working days from date of purchase.
            Head Office
            103, Defu Lane 10
            FNA Group Building, #01-05
            Singapore 539223
            Email: enquiries@thecocoatrees.com