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Privacy Policies

The Cocoa Trees takes pride to protect the privacy of your personal information for the purposes of:

  • Transactions in The Cocoa Trees e-Store.

  • Processing of refunds.

  • Participation in The Cocoa Trees’ membership program.

  • Understanding and analyzing sales and members’/customers’ trends, to improve purchasing experience and product variety.

  • Market and customer/membership researches.

  • Participation in promotions and contests.

  • Notification of promotional/marketing information, with permission.

  • Responding to requests or feedback.

The Cocoa Trees will communicate to members and/or customers through mediums including but not limited to our stores, membership program, website, social media, phone calls, phone messages, emails or postage. You can unsubscribe at any time by writing in to enquiries@thecocoatrees.com

Personal Information Disclosure

Access to personal information is limited to a few staff who will keep data confidential at all times, and utilize it for the purposes set forth above only.

Disclosure of personal information is limited to third parties who are contracted to maintain membership information in our loyalty program and the site hosting provider, who will safeguard your interests with protection of your personal information.

All transactions are processed through a gateway provider and are not stored or processed in our servers.

In compliance with court orders or legal processes from authorities in investigations, personal information is disclosed for purposes of taking legal action against any users for breach of the Terms & Conditions, or to establish or exercise our legal rights or defend against legal claims.

Use of Cookies

Cookies is used to store and track information when you enter our website. It allows us to collect information of traffic to our website to understand how it is doing so that we can make improvements to it. You may choose to disable cookies where some features will be switched off but it will not affect your experiences in our website.

Contacting Us

You may contact us regarding the Privacy Policy by writing in to enquiries@thecocoatrees.com

Changes to Privacy Policies

The Cocoa Trees will update privacy policies from time to time in view of market needs. With any significant changes in the way we manage personal information, it may be communicated through our stores, membership program, website, social media, phone calls, phone messages, emails or postage.

This privacy policy is last updated on 10 April 2018.