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Membership FAQ
  • Membership is free for lifetime and deos not require renewal.
  • Earn 1 cocoa point with every $1 spent.
  • Redeem $1 rebate with every 50 cocoa points earned in-store.
  • Receive a welcome gift of 10 cocoa points when you sign up as a member.
  • Double the amount of cocoa points earned during your birthday month.
  • Enjoy a one-time 30% discount on regular-priced products during your birthday month.
  • You may earn and redeem cocoa points as well as receive discounts on regular priced products at the same time.
  • Receive exclusive invites to special events and product launches.
  • Be the first to receive news of new product launches, promotions and contests.
  • Be given exclusive opportunities to earn additional cocoa points.
  • You will need to accumulate a total spend of $500 within one year of membership cycle to qualify for one year of VIP+ membership.
  • To qualify for another one year of VIP+ membership, you will need to accumulate another $500 spend during the one year of VIP+ membership cycle.
    • For example, you become a member on 10 May 2017 with a membership period of one year expiring 9 May 2018.
    • Due to an accumulated spend of $500 on 15 Aug 2017, you are upgraded as VIP+ Member and it will be valid into the next membership cycle expiring on 9 May 2019.
    • To continue this membership from 10 May 2019 to 9 May 2020, you must make another accumulated spend of $500 from 10 May 2018 till 9 May 2019. Otherwise, your VIP+ membership will return to normal membership.
  • As a VIP+ member, you will enjoy the following privileges:
    • Earn 2 cocoa points for every $1 spent.
    • Receive additional 50 cocoa points in your account upon upgrade as VIP+ Member.
    • Be given exclusive opportunities to earn additional cocoa points.
    • Receive a daily welcome gift with any purchase made in-store.
    • Receive a one-time birthday gift during your birthday month with any purchase made in-store.
    • Receive exclusive news on new product launches.
    • Join the priority queue (available at Raffles City and Suntec City stores only) when making payments in-store.
    • Exclusive invitations to closed-door events.
  • You can earn cocoa points with purchase of any products at our downtown stores or via e-Store on our website, excluding at warehouse outlet, airport and atriums.
  • You will earn 1 cocoa point with every $1 spent in a single transaction. Cocoa points are issued based on the total amount spent after rounding down to the nearest dollar.  
  • You can redeem a $1 rebate with every 50 cocoa points you have in your account. Redemption can only be done in multiples of 50 cocoa points. You may redeem rebates using the cocoa points in your account upon payment in-store.
  • Cocoa points earned can only be redeemed from the next transaction in-store.
  • Redemption of cocoa points cannot be reversed once processed, unless for refunds and with valid reasons.
  • Any individual who is at least 15 years of age and above may apply.
  • Signing up via our website will activate your membership instantaneously.
  • There will not be any membership card issued as our membership is based on a cardless system.
  • No, each person is only allowed one membership tied to his/her name and profile.
  • Your user ID is your NRIC number.
  • Click on “Forgot Password” at the log-in page, and an e-mail with instructions to reset your password will be sent to the e-mail address you have registered with us.
  • No, unfortunately membership is strictly non-transferable.
  • You can log-in to your membership account via our website to update your profile.
  • You can login to your account from our website to check the balance of cocoa points in your account.
  • No, The Cocoa Trees membership is designated for individual use. No merging of account balances or transfer of points is allowed.
  • No, you may redeem your cocoa points at any of our downtown stores (excluding at warehouse outlet, airport and atriums).
  • Yes, every 50 cocoa points you redeem will give you a $1 rebate which can be used to offset the total amount due on your purchase in-store.
  • Yes. However, the cocoa points you earn will be calculated based on the nett amount due after cocoa points redemption in-store.
  • No. The more cocoa points you accumulate, the more rebates you can redeem.
  • If you are an existing member who joins by 2 Oct 2017, cocoa points will expire one year later on 3 Oct 2018. The next cycle for cocoa points to expire will be from 4 Oct 2018 to 3 Oct 2019.
  • If you sign up anytime from 4 Oct 2017 onwards, the cocoa points you have accumulated throughout the year will expire one year from the start of your membership.
  • For both cases, there will be a one-month grace period for point redemption from date of expiry.
  • Cocoa points that have expired will be forfeited.
    • For example, if you join us as a member on 1 January 2018, the cocoa points you accumulate from 1 January 2018 to 31 December 2018 will expire after 31 December 2018. With the grace period, balance points accumulated by 31 December 2018 will expire one month later on 31 January 2019.
  • Cocoa points that have expired will be forfeited.
  • Cocoa points will be credited to your membership account once the system resumes, but unfortunately redemption of points will not be possible when our system is undergoing maintenance.
  • Refund requests with purchases from store must fall on the same day of purchase with receipt provided and with valid reasons given on the spot.
  • Refund requests with purchases from e-Store must be submitted within 7 days of purchase. The refund will only be approved if the email confirmation or confirmation number, together with pictures of the defective product(s) (where applicable) and other relevant information are emailed to us at enquiries@thecocoatrees.com.
  • Once the refund has been approved, the cocoa points you have redeemed in your original purchase (if any) will be returned to you, while the cocoa points earned from that purchase will be deducted from your account. At the same time, the balance amount (less any discounts) will be returned to you via the same payment mode where purchase is made.
  • No partial refund is allowed.
  • You will be given 2 months to utilise the balance points in your account before the membership program ceases.

THE COMPANY RESERVES THE RIGHT TO AMEND THE TERMS AND CONDITIONS AT ANY TIME AND FROM TIME TO TIME WITHOUT NOTICE TO MEMBERS. IT IS THE SOLE RESPONSIBILITY OF THE MEMBERS TO REFER TO THE WEBSITE AT WWW.THECOCOATREES.COM REGULARLY FOR THE LATEST AND PREVAILING VERSION OF THE TERMS AND CONDITIONS.