TCT T&C (Revised 3/4/2020)
Please read the terms and conditions below carefully as they contain important notices. You are agreeable to these terms when you surf this website. Otherwise, please do not access this site or any web page thereof.
1. NO WARRANTY FOR THE WEBSITE AND/OR THE MATERIALS
The Cocoa Trees does not warrant for the accuracy or completeness of this website and images within this site, nor for the liability of errors or omissions in materials to this website. Also, The Cocoa Trees does not warrant that this website and its materials are free of any computer virus or other malicious, destructive or corrupting code/program.
2. INTELLECTUAL PROPERTY
The Cocoa Trees owns the copyright to this website. No parts of this website may be reproduced, distributed, adapted, modified, republished, displayed, hyperlinked, transmitted or framed in any manner or in any way, or be stored in an information retrieval system without the prior written permission from The Cocoa Trees.
The Cocoa Trees is a registered trademark of Focus Network Agencies (S) Pte Ltd, which cannot be used in any form, whether it is for advertising or publicity purposes, without the written permission of The Cocoa Trees and/or Focus Network Agencies (S) Pte Ltd. It is also prohibited to use The Cocoa Trees' trademark as a hyperlink to other websites.
3. EXCLUSION OF LIABILITY
The Cocoa Trees shall not be liable for any damage, loss or expense arising from the inability to access or use this website or its materials/information due to system, server or connection failure or even delay in transmission or computer virus. Similarly, The Cocoa Trees is not liable for damage or loss arising from access to any other websites linked to this website. Any hyperlink to any other websites is not an endorsement of such website and such website should only be accessed at the site user’s own risk.
4. GOVERNING LAW
By accessing this website, you fully agree that the Singapore law shall govern such access as well as the above terms, and you fully agree to submit to the exclusive jurisdiction of the Singapore courts.
5. ONLINE PURCHASES
Please take note of the following terms and conditions, with any online transaction made at The Cocoa Trees e-store.
Images of products featured in e-Store are for illustration purposes only.
Items are subject to availability at point of purchase.
Prices of products in e-Store may be exclusively applicable for online purchases only.
All prices seen in the e-Store are in Singapore currency, inclusive of government tax.
Products purchased in e-Store will be charged at the price as at the moment of sale, regardless of the delivery date.
No alteration or cancellation of online transactions is allowed.
Complete and accurate information must be provided to process any online transaction. The Cocoa Trees is not liable for inability to fulfil online transactions due to insufficient or inaccurate information provided.
No payment term is allowed for all online transactions. Payment is processed via designated payment gateway(s).
All terms and conditions are subjected to change without prior notice and The Cocoa Trees reserves the right to make final decisions on all matters of dispute.
Delivery is within Singapore only.
Delivery to Alps Avenue, Changi Cargo Complex/Ferry Terminal, Airport Link, Jurong Island, Lim Chu Kang, MID Bases, Sentosa, Senoko, Sembawang Park, Tanah Merah Ferry Terminal, Tuas View Extension will not be accepted.
The Cocoa Trees does not accept and carry out overseas delivery for all online transactions.
Free delivery with minimum spend of $80 nett and above. Delivery fee of $8 will be charged for purchases below $80.
Fulfilment of orders will be carried out 2 working days from order placement, from Monday to Friday (except Public Holidays) based on the time slots (9am - 2pm; 2pm - 6pm; 6pm - 10pm). You will be contacted via text message on details of the delivery, and waiting time for each delivery is no more than 5 minutes. If you instruct delivery to leave purchase of our heat-sensitive products at venues that do not have air-condition, please note that the quality of these products may be affected and The Cocoa Trees will not be liable.
You are the owner of the items purchased from our website once we have received full payment. The items purchased will be your responsibility from the time we deliver them to the address you have provided.
Duration to fulfil any delivery may be longer during festive and peak periods, or when bulk orders are placed. There may be a different delivery schedule for festive and peak periods.
No alteration to delivery is allowed upon order placement.
The Cocoa Trees are not liable for delay in delivery due to force majeure events.
In the event of a force majeure where it constitutes either a natural disaster, pandemic or global health emergency situation, please expect delay in your delivery as we are facing considerable challenges in our warehouse operations in light of the safety measures taken.
The Cocoa Trees reserves the right to alter the delivery date / delay the delivery or subject the order to cancellation due to force majeure.
Note: During peak periods there may be slight delay when processing your orders for delivery. Do be rest assured that we will try our best to minimise this delay and update you accordingly. Please accept our apologies for any inconvenience caused.
Product refunds are applicable only with valid reasons. Please drop us an email to firstname.lastname@example.org within 7 working days from date of purchase with the following details:
Your order number
The matter of the issue (e.g. refund item)
The batch number found on the product packaging
Pictures or videos, whichever applicable
8. INCORRECT OR DEFECTIVE ITEM
We are very sorry and we would like to make it up to you! Please drop us an email to email@example.com with the following details:
1. Your order number
2. The matter of the issue (e.g. incorrect/defective item)
3. The batch number found on the product packaging
4. Pictures or videos, whichever applicable