Terms & Conditions

Terms & Conditions

Please read the terms and conditions below carefully as it contain important notices. You are agreeable to these terms when you surf this website. Otherwise, please do not access this site or any web page thereof.

1. No Warranty for the Website and/or the Materials

The Cocoa Trees does not warrant for the accuracy or completeness of this website and images within this site, nor for the liability of errors or omissions in materials to this website. Also, The Cocoa Trees does not warrant that this website and its materials are free of any computer virus or other malicious, destructive or corrupting code/programme.

2. Intellectual Property

The Cocoa Trees owns the copyright to this website. No parts of this website may be reproduced, distributed, adapted, modified, republished, displayed, hyperlinked, transmitted or framed in any manner or in any way, or be stored in an information retrieval system without the prior written permission from The Cocoa Trees.

The Cocoa Trees is a registered trademark of Focus Network Agencies (S) Pte Ltd, which cannot be used in any form, whether it is for advertising or publicity purposes, without the written permission of The Cocoa Trees and/or Focus Network Agencies (S) Pte Ltd. It is also prohibited to use The Cocoa Trees trademark as a hyperlink to other websites.

3. Submission of Feedback

Any submission of feedback or requests through The Cocoa Trees website meant it does not contain any confidential or proprietary information, and it can be used or disclosed for any purpose and in any media worldwide. All feedback remains the property of The Cocoa Trees without any obligation to you, and you are not entitled to any reimbursement of any kind or form under any circumstance. Nothing offensive, illegal or which may not be lawfully should be disseminated to The Cocoa Trees.

4. Exclusion of Liability

The Cocoa Trees shall not be liable for any damage, loss or expense arising from the inability to access or use this website or its materials/information due to system, server or connection failure or even delay in transmission or computer virus. Similarly, The Cocoa Trees is not liable for damage or loss arising from access to any other websites linked to this website. Any hyperlinks to any other websites are not an endorsement of such websites and such websites should only be accessed at the site user’s own risks.

5. Governing Law

By accessing this website, you fully agree that Singapore law shall govern such access as well as the above terms, and you fully agree to submit to the exclusive jurisdiction of the Singapore courts.

6. Online Purchases

Please take note of the terms and conditions that come with purchase of any item in our website.

  • The Cocoa Trees does not accept overseas purchases and deliveries.
  • Items purchased online would be charged at the price as at the moment of sale, regardless of the delivery date.
  • All prices of items seen in our website exclude GST (unless stated otherwise) and are in SGD currency.
  • No payment term is allowed for any online purchase, and the only payment mode is VISA or MASTER credit card.
  • Complete information must be provided to process any online purchase in our website.
  • Once order has been successfully placed and payment processed, you would receive an auto-generated Order Confirmation and Transactional emails.
  • Once order is ready to be delivered, you would receive an auto-generated Delivery email.
  • Please check your spam folder if you do not receive the Order Confirmation and Transactional emails as well as Delivery email. Alternatively, you may log in           to your account (if you’ve registered with The Cocoa Trees website) to check your order or email enquiries@thecocoatrees.com.
  • Fulfilment of any online order takes 3-5 working days and you will be contacted should there be issues meeting your expected delivery date. Duration of fulfilment may be longer during festive and peak periods, and if there are high quantities to any item placed in the order. A different delivery schedule for festive and peak periods will be advised.
  • All deliveries shall be made from Monday to Friday, from 9am to 6pm daily (except for Public Holidays and during office closures), unless exceptional arrangements are made with us.
  • Delivery charge to one (additional) address is SGD$7 (includes GST).
  • Delivery to Jurong Island, or to enter into Sentosa or other Singapore attractions will not be accepted.
  •          Free delivery (one-time) to one address for:
      • Purchase of any hamper
      • Total nett purchase of $80 and above (before GST)
  • No alteration or cancellation of online purchases is allowed.
  • Any alteration to delivery must be made known in writing to enquiries@thecocoatrees.com at least 2 working days from date of order else a surcharge of SGD$15 applies.
  • While all products will be delivered to the best of our ability, The Cocoa Trees is not liable for any unsuccessful delivery due to incorrect or insufficient information provided by the customer/recipient.
  • For any unsuccessful delivery, SGD$7 will be imposed for each redelivery to one address.
  • The Cocoa Trees is not liable for delay in delivery due to majeure events.
  • The Cocoa Trees reserves the right to replace any item in hamper or hamper packaging with another depending on stock and packaging availability without prior notice.
  • If customer purchases an out of stock product, he/she will be contacted for other options for replacement. If options provided are not acceptable, refund can be carried out.
  • For enquiries on customized hampers or bulk orders for hampers, please email to hampers@thecocoatrees.com
  • All terms and conditions are subjected to change without prior notice and The Cocoa Trees reserves the right to make final decisions on all matters of dispute.

7. Payment Refund And Product Exchange Terms & Conditions

For any payment refund or product exchange, relevant information must be emailed to The Cocoa Trees at enquiries@thecocoatrees.com within 7 working days from date of online purchase. All products must be returned unconsumed, in sellable condition and in original packaging to be liable for refund or product exchange. Refund of payments through credit card will take up to 14 working days from date of refund confirmation.Purchase of promotional products cannot be refunded or exchanged unless for exceptional reasons.

Purchase of promotional products cannot be refunded or exchanged unless for exceptional reasons.

Head Office
103, Defu Lane 10
FNA Group Building, #06-01
Singapore 539223
Email: enquiries@thecocoatrees.com