Privacy Policy

The Cocoa Trees takes pride to protect the privacy of your personal information for the purposes of:

  • To complete transactions
  • For membership in our loyalty programme
  • Notification of promotional/marketing contents, with your permission
  • Participation in promotions and contests
  • To understand and analyze sales and customers’ trends, improve customers’ experience and product variety
  • For market or customer researches
  • To process refunds or product returns
  • To respond to requests or feedbacks

  • The Cocoa Trees will communicate with you through various platforms including through our stores, loyalty programme, website, postage, emails, or phone messages. You can unsubscribe at any time by writing to us.

    Personal Information Disclosure

    Access to personal information is limited to a few staff who will keep data confidential at all times, and utilize it for the purposes set forth above only.

    Disclosure of personal information is limited to third parties who are contracted to maintain membership information in our loyalty programme and the site hosting provider, who will safeguard your interests with protection of your personal information.

    All transactions are processed through a gateway provider and are not stored or processed in our servers.

    In compliance with court orders or legal processes from authorities in investigations, personal information is disclosed for purposes of taking legal action against any users for breach of the Terms & Conditions, or to establish or exercise our legal rights or defend against legal claims.

    Use of Cookies

    Cookies is used to store and track information when you enter our website. It allows us to collect information of traffic to our website to understand how it is doing so that we can make improvements to it. You may choose to disable cookies where some features will be switched off but it will not affect your experiences in our website.

    Contacting Us

    You may contact us regarding the Privacy Policy HERE

    Privacy Policy Changes

    The Cocoa Trees will update this policy from time to time in view of market needs. With any significant changes in the way we manage your personal information, it will be communicated through emails, or in writings.

    This privacy policy is last updated on 30 June 2015.